Complaints Procedure

We are always keen to talk with parents about progress and they should feel free to communicate any concerns through the following channels.

Step 1

Talk to the coach leading the class or squad concerned

Recreational Classes
Development and Competitive Squads
Monday 4-5pm Beginner (ZOE)
Monday 5-6pm Improver (ZOE)
Monday 6-7pm 10+ (ZOE)
Monday 4-5pm Boys Improver (LEWIS)
Monday 5-6:30pm Boys 10+ (LEWIS)

Tuesday 4-5pm Mixed Rec (CLAIRE)
Tuesday 5-6:30pm Girls Intermediate (PETER)

Wednesday 4-5pm Beginner (MIKE)

Thursday 4-5pm Beginner (MIKE)
Thursday 5-6pm Improver (MIKE)

Saturday 9-10am Gym & Tramp (CLAIRE)
Saturday 10-11am Gym & Tramp (CLAIRE)
Saturday 11-12noon Any Standard (CLAIRE)

Tuesdays 4-5:30pm Girls Team Gym (STUART)
Tuesdays 4-5.30pm Mixed Team Gym 2 (STUART)
Tuesdays 5:30-7:30pm Falcons (STUART)
Tuesdays 8-10pm Senior Mixed (STUART)

Wednesdays 4-5:30pm Mixed Development (PETER)
Wednesdays 5-7pm Falcons (STUART)
Wednesday 5:30-7pm Shooting Stars (JENNY)

Thursdays 4-5:30pm Girls Team Gym (STUART)
Thursdays 4-5.30pm Mixed Team Gym 2 (STUART)
Thursdays 5:30-7pm Shooting Stars (JENNY)

Fridays 4-5:30pm Hawks (STUART)
Fridays 4-5.30pm Mixed Team Gym 2 (STUART)
Fridays 4-5:30pm Mixed Development (PETER)
Fridays 5:30pm-7:30pm Senior Mixed (PETER)

Saturday 9-11am Falcons (STUART)
Saturday 11-12:30pm Mixed Development (STUART)
Saturdays 1-2:30pm Shooting Stars (JENNY)

Step 2

You or the lead coach may wish to refer the concern to the senior / head coach in the room.

Peter / Stuart (Level 4)
Zoe / Claire / Jenny (Level 3)
Stuart (Head Coach for BGC)

Step 3

If the concern can not be resolved it should be referred in writing to:

Mandy Cross
(Dry Side Coaching Officer of BSLC)
Dave Crann
(Welfare Officers for BGC)

Step 4

If the concern can not be resolved it should be referred on as follows.

Bracknell Gym Club Review Panel

Step 5

If the concern can not be resolved it should be referred on as follows.

British Gymnastics


Staff are always willing to listen and answer question. Please find an appropriate time to pose questions and raise concerns either before or after coaching so that you can receive undivided attention. However, it is very important that the proper process is followed.