FREQUENTLY ASKED QUESTIONS

img-111.jpg
 

can we get a refund for classes at bracknell leisure centre for the lost two weeks due to lockdown.

Gymnastics classes before lockdown were managed by Bracknell Leisure Centre and Everyone Active. Any enquiries regarding refunds will need to be made direct with them as the vendor for this service. Moving forwards Bracknell Gymnastics Club will be managing all of the gymnastics programmes in the 3m Hall of Bracknell Leisure Centre. Due to GDPR we need do not have access to Bracknell Leisure Centre’s customer details so contact with Bracknell Gymnastics Club will begin a new customer relationship.

 

will classes be refunded if there is a future lockdown?

Refunds
The club issues refunds in two ways:
1) Transfer back to the card less an admin fee of £2
2) Bank transfer. The customer to be refunded will be invited to provide their correct account name and details for the bank transfer. Following the offer of a refund the onus is on the customer to provide the information for the refund. If the provided details are incorrect the club will correspond to resolve the error.

Refunds are issued for the following reasons:
- Customer booking error. This will typically be permitted via refund method no.1
- Club cancellation of course/session. The club will endeavour to reschedule before refunding where ever reasonably possible.

In the event of a government lockdown, the need to quarantine or closure due to hazardous weather, the club will issue home programmes. Refunds will not be given in these circumstances. The principle here is if home programmes are the only viable option for a customer for that date then it is deemed to be a reasonable solution.  

 

can i try gymnastics before booking up of a whole term?

Yes. We are happy to provide this if we have the spaces in the classes. Contact info@bracknellgymnasticsclub.co.uk to request a trial. If you enjoy the class and want to book up for the term then the trial session is payable within the termly fee. If you decided that gymnastics is not for you at this time then the session is with our compliments and no payment is necessary. However, please note that trial sessions are specific to the club and not just the particular class. If an further trial is requested within a 6 months period then payment would be due in advance.